Terms of Service

Last updated: May 19, 2026

These Terms of Service ("Terms") govern your access to and use of CredentiAlert (the "Service"), a software platform operated by CredentiAlert ("Company," "we," "us," or "our"). By creating an account, accessing the Service, or using any of its features, you agree to be bound by these Terms, our Privacy Policy, and our Fair Use Policy, each of which is incorporated by reference.

If you do not agree to these Terms, do not use the Service.

1. Description of the Service

CredentiAlert is a business operations and compliance management platform built for small and medium local food and beverage businesses, including food trucks, food trailers, food carts, coffee shops, coffee carts, bakeries, caterers, restaurants, bars, breweries, wineries, market vendors, pop-up restaurants, ice cream vendors, and concession stands. The Service helps you track permits, licenses, certifications, fleet units, personnel records, menu information, and event compliance packets, and provides reminders, document storage, AI-assisted document scanning, financial summaries, and other related tools.

The Service is provided as a software tool. It is not a substitute for legal, accounting, tax, or regulatory advice. See Section 13.

2. Eligibility

You must be at least 18 years of age, capable of forming a binding contract, and not prohibited from using the Service under the laws of the United States or your jurisdiction. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" include that entity.

3. Accounts

To use most features of the Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration and keep that information up to date.
Keep your password and account credentials confidential and not share them with any third party.
Notify us promptly if you become aware of any unauthorized access to or use of your account.
Be solely responsible for all activity that occurs under your account, including activity by your employees, contractors, or any other person you authorize.

We may refuse, suspend, or terminate any account at our discretion for any reason, including suspected violation of these Terms.

4. Subscription Plans, Billing, and Refunds

The Service offers a free tier and one or more paid subscription tiers ("Paid Plans"). Current plan names, features, usage limits, and pricing are described on our pricing page and may be updated from time to time as described in Section 6.

Billing. Paid Plans are billed in advance on a recurring monthly or annual basis through our third-party payment processor, Stripe. By providing payment information, you authorize us and Stripe to charge the applicable subscription fee plus any applicable taxes to your chosen payment method.
Free tier. Our free tier is available without payment and may be used indefinitely, subject to the feature and usage limits described in the application and in our Fair Use Policy.
Refunds. Subscription fees are generally non-refundable. We may, at our sole discretion, issue full or partial refunds in cases of duplicate charges, technical errors, or other extenuating circumstances. If you cancel a paid subscription mid-cycle, your access to paid features will continue through the end of the current billing period, after which your account will revert to the free tier or to a lower-cost tier if applicable.
Taxes. You are responsible for any taxes, duties, or similar charges associated with your subscription, except for taxes based on our net income.
Failed payments. If a payment fails, we may suspend or downgrade your account access until the outstanding balance is resolved. Stripe may retry failed payments in accordance with its standard policies.

5. Auto-Renewal and Cancellation

Paid Plans automatically renew at the end of each billing cycle at the then-current rate, unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period; you will retain access to your paid features until then. Annual subscriptions cancelled mid-term are not eligible for prorated refunds unless required by applicable law.

6. Price and Feature Changes

We reserve the right to change subscription prices, feature allocations, plan limits, and the contents of each subscription tier at any time. If we make a material adverse change to the price or feature set of a Paid Plan you are currently subscribed to, we will provide at least thirty (30) days' advance notice via email to the address associated with your account or via a prominent in-app notice. The new price or features will take effect at your next renewal after the notice period. If you do not agree to a price increase or material change, you may cancel your subscription before the change takes effect. Continued use of the Service after the effective date of the change constitutes acceptance of the new pricing or features.

Promotional pricing, lifetime discounts, or grandfathered pricing offered to early users may be honored or discontinued at our discretion as described in any applicable promotional terms.

7. Your Content

"Your Content" means any information, files, documents, images, text, data, or other material that you or anyone using your account uploads, submits, or stores in the Service, including permits, licenses, certifications, business documents, personnel records, fleet records, menu items, event details, and any photographs or scanned images.

Ownership. You retain all rights to Your Content. We do not claim ownership of Your Content.
License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, analyze, and reformat Your Content solely to provide, maintain, secure, troubleshoot, and improve the Service for you. This license terminates when you delete Your Content from the Service or close your account, except for backup copies retained for the limited period described in our Privacy Policy.
Responsibility.You are solely responsible for Your Content, including its accuracy, legality, and the consequences of uploading, sharing, or processing it through the Service. You represent and warrant that you have all rights necessary to upload Your Content and that doing so does not violate any law or any third party's rights.
No training of third-party models. We do not use Your Content to train artificial intelligence models for our own benefit, and we do not authorize our subprocessors to use Your Content to train generally available AI models.

8. Personnel and Third-Party Data

The Service allows you to upload and manage records about your employees, contractors, and other personnel, including names, contact information, photographs, and credentials. When you upload personnel data, you represent and warrant that:

You have a lawful basis to collect, store, and process that information.
You have provided the affected individuals with any notices required by applicable law regarding the collection, storage, and processing of their information.
You have obtained any consent required under applicable law, including state-specific employee privacy and biometric privacy laws if you upload identifying photographs.
You will respond to requests from affected individuals to access, correct, or delete their personal information, and you will use the Service's available tools to honor those requests.

You acknowledge that you, not CredentiAlert, are the controller (or equivalent role under applicable privacy law) of the personnel information you upload. CredentiAlert acts as a processor or service provider with respect to that information.

9. Acceptable Use

Your use of the Service must comply with our Fair Use Policy, available at /fair-use. The Fair Use Policy describes prohibited conduct (such as automated abuse, resale of access, storage misuse, circumvention of feature limits, and disproportionate resource consumption) and is incorporated into these Terms by reference.

10. AI Features and Limitations

The Service includes AI-powered features such as automated document scanning, classification, and data extraction (the "AI Features"). The AI Features rely on third-party machine learning systems, currently provided in part by Google's Gemini API, and on probabilistic computation that may produce inaccurate, incomplete, or unexpected results.

You acknowledge and agree that:

Output produced by AI Features is provided for your convenience and must be reviewed and verified by you before you rely on it.
We do not warrant the accuracy, completeness, currency, or fitness of any AI-generated output for any particular purpose.
You are solely responsible for verifying expiration dates, permit numbers, issuing authorities, and any other information extracted by AI Features against the underlying source documents and the issuing agencies.
Documents you submit to AI Features may be transmitted to third-party AI service providers for processing in accordance with our Privacy Policy.
Decisions about your business compliance, regulatory obligations, and operational status remain your responsibility.

11. Notifications (Email and SMS)

The Service sends transactional email and, where you opt in, SMS text messages relating to your account, stored credentials, billing, and other operational events. Standard message and data rates from your wireless carrier may apply to SMS messages. You may opt out of non-essential email by following the unsubscribe link in any message, and you may opt out of SMS by replying STOP to any SMS or by disabling SMS notifications in your account settings. We may continue to send transactional or service-critical notifications even after you opt out of marketing communications.

By providing a phone number and enabling SMS, you consent to receive SMS messages from the Service at that number, sent via Twilio or another telecommunications provider, until you opt out.

12. Intellectual Property

All rights, title, and interest in and to the Service, including all software, design, text, graphics, logos, trade names, trademarks, and other intellectual property, are and shall remain the exclusive property of CredentiAlert and its licensors. These Terms do not grant you any rights to use the CredentiAlert name, logo, or trademarks except as expressly authorized. You may not copy, modify, reverse engineer, decompile, disassemble, create derivative works of, sell, lease, sublicense, or otherwise commercially exploit the Service, except as expressly permitted by these Terms or applicable law.

We welcome your feedback, suggestions, and ideas about the Service. By submitting feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without compensation or attribution.

13. Compliance Disclaimer

CredentiAlert is a tool that helps you organize and track compliance-related information. It is not a substitute for legal counsel, an accountant, a regulatory advisor, or a licensing agency. Government rules, permit requirements, certification standards, renewal procedures, and inspection regimes vary by jurisdiction and change over time.

You are solely responsible for:

Determining which permits, licenses, and certifications your business requires.
Obtaining and maintaining those credentials with the correct issuing authorities.
Verifying expiration dates and renewal procedures with the original source documents and issuing agencies.
Meeting all inspection, reporting, and operational requirements that apply to your business.

CredentiAlert does not guarantee that the information you store, or that any reminder, calendar entry, calculated date, or AI extraction, is accurate, current, or complete. The Service does not constitute legal, regulatory, tax, or accounting advice. We are not liable for any fines, penalties, business interruption, license suspension, or other consequences arising from your reliance on the Service.

14. Service Availability and Modifications

We strive to keep the Service available and operational, but we do not guarantee uptime or uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, infrastructure failures, third-party outages, or events beyond our reasonable control. We reserve the right at any time and without liability to:

Add, remove, modify, or discontinue features of the Service.
Establish or change usage limits, file size limits, storage allocations, scan quotas, and rate limits.
Migrate data between providers, regions, or storage systems.
Suspend access for maintenance, security incidents, or investigation of suspected violations.

We will use commercially reasonable efforts to give advance notice of changes that materially and adversely affect your use of the Service, except in cases where immediate action is needed to protect the Service or other users.

15. Third-Party Services

The Service relies on third-party providers, including Stripe (payments), Supabase (database, authentication, and storage), Vercel (hosting and edge compute), Cloudflare (network and security), Resend (email delivery), Twilio (SMS delivery), and Google (AI document processing). Your use of the Service is subject to the terms and privacy practices of these providers as they apply to the processing they perform on our behalf. We are not responsible for any third-party service or for any change, interruption, or termination of a third-party service that affects the Service.

The Service may also display or link to third-party content, websites, or resources. We are not responsible for the content, accuracy, or practices of any third party.

16. Privacy

Your use of the Service is governed by our Privacy Policy, available at /privacy, which is incorporated by reference into these Terms.

17. Termination

By you. You may stop using the Service at any time and cancel your subscription through your account settings. You may request deletion of your account by contacting us at the address in Section 27.

By us. We may suspend or terminate your access to the Service, in whole or in part, at any time with or without notice for any reason, including:

Breach or suspected breach of these Terms or our Fair Use Policy.
Non-payment.
Conduct that we reasonably believe is fraudulent, abusive, harmful to other users, or in violation of law.
A request from a government, law enforcement, or judicial body.
Discontinuation of the Service or any portion of it.

Effect of termination. Upon termination, your right to access the Service ends. We will provide a minimum of thirty (30) days from the date of termination notice for you to export Your Content, except where termination results from severe abuse, security risk, or legal requirement. After the export period, Your Content may be deleted in accordance with our Privacy Policy and data retention practices. Sections that by their nature should survive termination, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available," without warranty of any kind, express, implied, or statutory, including without limitation any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or quiet enjoyment. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any AI output or stored data will be accurate or reliable. Any reliance you place on the Service is at your own risk.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent applicable law does not allow these disclaimers, they apply only to the maximum extent permitted.

19. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will CredentiAlert, its owners, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation damages for lost profits, lost revenue, lost business, lost data, regulatory fines, license suspensions, or business interruption, arising out of or in connection with the Service or these Terms, even if we have been advised of the possibility of such damages.

Our total cumulative liability arising out of or related to the Service or these Terms, from all causes of action and all theories of liability, will be limited to the greater of (a) the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

The limitations in this section apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and survive termination of these Terms. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations may not apply to you to that extent.

20. Indemnification

You agree to indemnify, defend, and hold harmless CredentiAlert, its owners, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) personnel or third-party data you upload; (d) your violation of these Terms, our Fair Use Policy, or applicable law; or (e) your infringement of any third party's rights.

21. Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your legal rights.

Informal resolution first. Before filing any formal claim, you agree to first contact us at contact@credentialert.com and provide a written description of the dispute. We will attempt to resolve the dispute informally within thirty (30) days.

Binding arbitration.If the dispute is not resolved informally, you and CredentiAlert agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (each a "Dispute") will be resolved exclusively through binding individual arbitration, except that either party may bring an individual action in small claims court for disputes within that court's jurisdiction.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in the English language. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

No class actions. You and CredentiAlert agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate claims of more than one person and may not preside over any form of representative or class proceeding.

Opt-out. You may opt out of this arbitration agreement by sending written notice to contact@credentialert.com within thirty (30) days of first agreeing to these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of laws principles. The federal and state courts located in Multnomah County, Oregon have exclusive jurisdiction over any matter not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23. Modifications to These Terms

We may modify these Terms from time to time. The "Last updated" date at the top of these Terms indicates when they were last revised. For material changes that adversely affect your rights or obligations, we will provide at least thirty (30) days' advance notice via email to the address associated with your account or via a prominent in-app notice. Non-material changes (such as clarifications, formatting, or corrections that do not alter your substantive rights or obligations) may take effect immediately upon posting.

Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree to an update, you must stop using the Service before the effective date.

24. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and Fair Use Policy, constitute the entire agreement between you and CredentiAlert regarding the Service and supersede any prior agreements between you and us relating to the Service.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of any other provision.
Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in whole or in part without restriction, including in connection with a sale, merger, reorganization, or transfer of all or substantially all of our assets.
Force majeure. We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, third-party service outages, internet failures, or labor disputes.
Headings. Section headings are for convenience only and do not affect interpretation.

25. Contact

If you have questions about these Terms, please contact us at contact@credentialert.com.